Terms & Conditions
terms and conditions
By visiting our site and/ or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
The Data Controller, Animal Pharm Foods Limited, a company registered in the Republic of Ireland (Registered No. 646242) at Unit 3D, North Point House, North Point Business Park, New Mallow Road, Cork, Ireland is committed to protecting your privacy in accordance with the Data Protection Act 1998 (the ‘Act’) and the General Data Protection Regulation (the ‘GDPR’). If you have any questions about this policy, the representative responsible for Data Protection can be contacted by sending an email to .
Animal Pharm does not disclose information about identifiable individuals to third parties.
Information We Collect
You do not need to give us any of your personal information to access the information on our site. But you may choose to share your personal information with us if you wish to buy our products or receive information from us.
If you fill out any contact form, you are opting-in to having your information saved to our website indefinitely. GDL
If submitting your contact information through any of our sign-up forms (e.g. for our newsletter etc.) then you are opting in to receive further messages and contact from us.
If using our Support or Chat help widget, or the general Contact form in order to receive customer support, we will retain your information indefinitely to be able to support you in future requests or issues. You can request to have your details removed at any time or click the unsubscribe link at the bottom of one of our newsletters.
When you access our services online using any device, we collect and store device data including but not limited to geolocation data to provide offers relevant to your region. We also collect information such as which pages of our website you visit, IP addresses, the type of browser you use and the times you access our website.
We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.
We will only keep your information for as long as is necessary for the purpose of providing you with the service or product you have requested from us or to meet specific anti-fraud and legal requirements. If you would like more information, please contact the representative responsible for Data Protection using the details available in the Privacy Summary.
If you object or are not willing to provide us with your personal information, please do not register or send us your information.
When you access our website we (including companies we work with) may place small data files on your computer or other device known as cookies. For more information, please see our Cookies Policy.
How We Use The Information We Collect
Our primary purpose in collecting your information is to provide you with a service. You agree that we may use your personal information to:
to carry out our obligations arising from any contracts entered into between you and us; and
Carry out internal administration and analysis.
How We Use The Information For Marketing
We will only send you direct marketing communications in circumstances where we have your specific consent or where we believe we can demonstrate a legitimate interest.
When you fill out a form on our website or buy a product from our site or otherwise give us your personal information, we ask for your consent to send you direct marketing communication over a variety of channels. We will honour your right to withdraw your consent at any time.
When you enquire about or request a product from us, we may rely on our legitimate business interests to send you marketing communications (via post, email or telephone). These communications will always be related to our products and we believe will be of interest to you. We will provide you with the opportunity to opt-out of this at any time.
If you want to stop receiving direct marketing from us, you can use the unsubscribe link at the bottom of any email you receive or alternatively you can contact the representative responsible for Data Protection using the details available in the Privacy Summary.
How We Share Information With Third Parties
We will not sell or rent your information to third parties for example other companies that will contact you with marketing material.
However, just like most websites, Animal Pharm works with third parties who administer important functions for us that allow us to offer and enhance the products we provide. Sometimes it will be necessary for us to disclose information required for the specific purpose to them so that the services can be performed and by requesting us to provide you with the services you consent to this disclosure.
For example, we will share your shipping address with our fulfilment warehouse, and your payment information with our credit card processor.
We reserve the right to disclose to third parties your information to comply with applicable laws and lawful authority requests, to safeguard the proper operation of our systems and to protect ourselves and the companies we work with.
The Data Processors that Animal Pharm also works with to enhance the services we provide include, but are not limited to Google and MailChimp. Please contact us for the most up-to-date list, if required.
Animal Pharm is committed to handling your information with high standards of information security. We collect, store and process your information on servers primarily located in the EU but also elsewhere. We use safeguards such as firewalls and data encryption and we authorise access to personal information only for those employees who require it to fulfil their job responsibilities.
These security measures mean that we may occasionally have to ask you for proof of identity before we are able to disclose personal information to you; however, there will be no administration charge for such a request.
Accessing, Deleting Or Updating Your Information
Accessing Your Information
You can access the personal information you have provided us by making a Subject Access Request to the representative responsible for Data Protection using the details available in the Privacy Summary. Upon receipt and following any necessary proof of identification checks, Subject Access Requests will be responded to within one calendar month.
Deleting Your Information
A request to have the personal information you have provided us removed from our systems can be made at any time to the representative responsible for Data Protection using the details available in the Privacy Summary. Your information will be removed from our systems except in circumstances where we are required to retain this information for compliance with legal obligation or for future suppression purposes, where the minimal amount necessary will be retained in order to honour an individual’s right. If you wish to no longer receiver our newsletter you can be removed from our newsletter list by clicking the unsubscribe link at the bottom of any newsletter.
Updating Your Information
You can review the personal information and email preferences that you have provided us and make any desired changes or rectifications at any time by contacting the representative responsible for Data Protection using the details available in the Privacy Summary.
There will be no administrative charge for fulfilling any of the requests above.
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
if you have already filled out a contact form
Embedded content from other websites
We may from time to time embed articles or content (e.g. videos or images etc.) on our site from other websites and this content may behave in the exact same way as if the visitor has visited the other website.
Enabling cookies is not strictly necessary for the website to work but if you choose to enable cookies it will provide you with a better browsing experience. You can delete or block these cookies at any time, but if you choose to do so, please note that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the data is fully under our control. These cookies are not used for any purpose other than those described here.
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This website will:
• Track the pages you visits via Google Analytics
This website will:
• Allow you to share pages with social networks such as Facebook • Allow you to share pages via Twitter
This website will not:
• Share any personal information with third parties.
• Host any advertising from third-party advertisers, nor ever share any customer information with third parties.
This website will:
• Collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, credit card/payment details and account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
When you place an order, an account is created for you. We will store your name, address, and email, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information indefinitely for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Our contact information
Regarding Testimonial Blogs and Endorsements
We invite customers of Animal Pharm to write and share their experiences. All blog and review entries on this site are the opinion of their respective author and not those of Animal Pharm or its affiliates. We do not sponsor, endorse or necessarily shares the opinions of the author(s). Animal Pharm has not authorized or verified any statement of fact in any blog or review post and Animal Pharm is not responsible for any blog or review. Animal Pharm may from time to time, and at its sole discretion, determine the suitability of submitted blog and review posts for publication on its website, related social media outlets and in print. We always invite your comments and you are welcome to contact us at firstname.lastname@example.org for further information.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
This website is provided by Animal Pharm Foods Ltd and related parties. The statements and communications contained in the Animal Pharm website are intended for information only. No warranty, either express, or implied, is given for the information and opinions published on the website. Actions based on statements made therein are the responsibility of those who take them. Animal Pharm therefore disclaims all liability for damage save for death or serious injury which may result directly and indirectly from the use performance or consultation of the Animal Pharm web site, in connection with access to the website itself or other websites linked to it.
CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS
This website contains certain “forward-looking statements”. Such forward-looking statements are sometimes identified by words such as “intends,” “anticipates,” “believes,” “expects” and “hopes” and include, without limitation, statements regarding Animal Pharm’s plan of business operations and involve a number of risks and uncertainties. Such factors include, among others, the willingness and ability of third parties to honour their contractual obligations, the decisions of third parties over which we have no control, commodity prices, environmental and government regulations, availability of financing, judicial proceedings, force majeure events, and other such risk factors. Many of these factors are beyond our ability to control or predict. Users are cautioned not to put undue reliance on forward-looking statements. Except as otherwise required by applicable statutes or regulations, Animal Pharm disclaims any intent or obligation to update publicly these forward looking statements, whether as a result of new information, future events or otherwise. Nothing on this website is either an offer to purchase, or a solicitation of an offer to sell, interests or securities of Animal Pharm or any other entity.
Information contained on or made available through the Animal Pharm website or through our outreach (e.g. our newsletter) is not intended to and does not constitute legal advice or medical advice or recommendations under any circumstance.
EXCLUSION OF LIABILITY
Animal Pharm shall not be liable for any claims, expenses, damages (including direct, indirect, special or consequential damages), and loss of profits, opportunities or information arising from: the use of or reliance on information contained in this website; any inaccuracy or omission in such information or failure to keep the information current; use of any third party websites linked to this website; any Internet software used in connection with this website or computer viruses or other destructive programs encountered as a result of using this website; and any other matter connected with this website; even if Animal Pharm is made aware of the possibility of such claims, expenses, damages or losses.
NOT RESPONSIBLE FOR INTERNET SOFTWARE OR COMPUTER VIRUSES
Due to technical difficulties inherent in the Internet, Internet software or transmission problems could produce inaccurate or incomplete copies of information contained on this website. Computer viruses or other destructive programs may also be inadvertently downloaded from the website. We shall not be liable for Internet software, computer viruses or destructive programs and recommends that you install appropriate anti-virus or other protective software.
NOT RESPONSIBLE FOR LINKED WEBSITES
We might provide links to third party websites for your convenience only and the inclusion of these links does not imply that we monitor or endorse these websites. Accordingly, Animal Pharm accepts no responsibility for such websites.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Animal Pharm its affiliates and third party providers are not responsible for any errors or omissions in the information contained on or accessed through this site. All such information in this site and through our outreach (e.g. our newsletter or social media profiles) is provided “as is”. Animal Pharm its affiliates and third party providers make no warranties or representations and disclaim all express, implied and statutory warranties of any kind to the user and any third party, including, but not limited to, any warranties of accuracy, timeliness, completeness, merchantability, non-infringement and fitness for any particular purpose.
Except for claims that cannot be excluded by the applicable local law or that results in death or serious injury, Animal Pharm, its affiliates and third party providers shall not have any liability, including but not limited to, tort, contract or any other liability to user or any third party arising as a result of use of or access to this site.
Animal Pharm, its affiliates or third party providers shall not be liable to user or any third party for lost profits or lost opportunity, direct, indirect, special, consequential, incidental or punitive damages whatsoever, even if Animal Pharm, its affiliates or third party providers have been advised of the possibility of such damages.
Some jurisdictions do not allow for the exclusion or limitation of implied warranties or liability for incidental or consequential damages. Therefore, the above limitations may not apply to you, or there may be applicable laws which supersede the above. Any clause of this disclaimer declared invalid by the appropriate authority in each jurisdiction shall be deemed severable and shall not affect the validity or enforceability of the remainder of this disclaimer. Animal Pharm reserves the right to amend the document at its discretion at any time without notice.
- Credit / Debit Cards
Disclaimer: These statements on this site or in relation to our products generally have not been evaluated by the FSA in the UK (Food Standards Authority). These products are not intended to diagnose, treat, cure, or prevent any disease. Information contained or made available through the Animal Pharm website is not intended to constitute or substitute for legal advice or veterinary advice.