Shipping & Returns


We ship all of our products by tracked and insured Royal Mail or UPS. 

For one or more items over £50, shipping is free


All orders will be processed within 24 hours.  If you order before 12pm, your order will be sent the same day. All orders placed after 12pm on Friday, will be sent on Monday.

If you have a repeat subscription order, your items will be sent automatically. 

Our mailer boxes are made of recycled cardboard and are FSC certified. You can read more about our commitment to sustainable packaging here. 

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Exchange Policy

We always want you and your pet to be happy with your order. 

If there is anything wrong, please let us know within 7 days and we will do our best to help. We might ask you for your proof of purchase, so please do keep that to hand. 

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Your pet's health is our priority

Our delivery truck is ready to keep your pet supplied with what they need!